You and your staff are busy enough running a business, so why burn the candle at both ends?
How many times have you suffered from the following scenarios?
- Your key IT staff decide to leave the organisation, taking years of (probably undocumented) experience with them
- Your key IT staff go on holiday or are sick when the audit team require answers
- You need to implement a new business process but have no skills to do so: do you hire an expensive new team member or an even more expensive consultant?
- You have staffed the IT support team to cover all your application areas, but half the team are only busy half the time. You need the skills, but only on a part-time or infrequent basis.
At velos-IT we have an existing, skilled Application Support team capable of dealing remotely, and on-site if required, with your application support requirements.We also have an existing, skilled Technical Support team capable of dealing with your related technical support requirements, such as system or database administration.
Don’t employ permanent in-house people to cater for every eventuality. Take advantage of our service and pay for what you use. Remote Applications Support can cover the following areas:
- Helpdesk support / user assistance (multi-lingual)
- Problem solving
- Integrity checking
- Process optimisation
- Job scheduling and monitoring
- Application and user security
- Application bug-fixes
- System performance tuning and monitoring
Whether you need to support a multi-country user base, a Shared Service Centre, or simply your own office, velos-IT can design a support package that suits your needs and your budget.
You can even take your peace of mind to the next level and outsource your entire application provision to velos-IT. See our Application Service Provision options for details.
