Deciding why and how to outsource all or certain aspects of your IT applications and infrastructure development is normally a key decision which requires clear upfront thinking of Why you would Outsource, What you would Outsource and How you would go about achieving a satisfactory outcome. Here at Velos-IT, we have a track record of success in assisting customers through this process by helping you analyse your requirements and providing focussed high quality services that meet and exceed the agreed outsourcing requirements.

WHY should Outsourcing be considered?

• Is there a need to reduce costs
• Does the existing service level need to be improved
• Are you unable to satisfy critical business demands with existing resource and skills

WHAT -

• You need to do first
  • Convention states that you should define / tidy up internal processes
  • Alternatively many existing Velos-IT customers have analysed, evaluated and subsequently implemented Velos-IT’s own standard processes and integrated toolsets
• Services or combination of Services should be considered?
  • Helpdesk front end
  • Remote Monitoring and Management of Network / Servers / Desktop
  • Oracle / SQL Server DBA
  • Hosting of hardware in data Centres
  • Inflatable Disaster Recovery
  • System / architecture design
  • Technical Application to Functional Application support

WHERE do you want the services delivered to / from

• What if any onsite support will be needed and how will this be provided
• Is there a multi lingual requirement
• What are the remote monitoring and management capabilities of the service provider

WHEN do you want the services delivered

• For the services being outsourced, will this be 24x7, 5x8, weekends only, overnight only etc
• What flexibility will the service provider agree to

WHO would you trust to be able to do this and be a long term partner

• Find a vendor that is big enough to provide all the services required (and more) but small enough to care about you as the customer
• Make sure that the service provider has a strong yet flexible process and automation focus
• Make sure that any contract is flexible and that there is clarity around potential hidden costs

HOW are you going to ensure success

• By selecting the correct areas to outsource, across the right timeframe and selecting the best partner
• Ensure that the service can be clearly measured with a focus on automated tools and automated reporting
• And finally ensure proper account management both internally within the customer and externally from the supplier.